The following FAQ covers the most common questions
we receive from our customers.
If you have any other questions, feel free to
contact us anytime at
contact@kickosoccer.com
주제별로 필터링
모두
- 모두
- Frequently Asked Questions (FAQ)
Need Help?
If you need immediate assistance, please use the live chat button below to reach our customer support team. If no agent is available, feel free to send us an email and we will get back to you within 24 hours.
Frequently Asked Questions (FAQ)
Q: Can I return or get a refund?
Please contact us within 7 days of receiving
your order. Returns or exchanges requested
without prior contact cannot be accepted.
Items must be returned within 10 days of delivery. Returns received after 10 days cannot be accepted.
We accept returns and exchanges for reasons such as incorrect size or the item not meeting your expectations.
Refunds
Refunds are issued for the product price only, excluding shipping fees. If your original order qualified for free shipping, actual shipping costs may be deducted from your refund amount.
* Credit card refunds are processed as a charge reversal or adjustment, typically completed within 3–5 business days. Depending on your card provider's billing cycle, the refund may appear on your next statement.
* For any questions about your refund, please contact us at:
contact@kickosoccer.com
Items must be returned within 10 days of delivery. Returns received after 10 days cannot be accepted.
We accept returns and exchanges for reasons such as incorrect size or the item not meeting your expectations.
Refunds
Refunds are issued for the product price only, excluding shipping fees. If your original order qualified for free shipping, actual shipping costs may be deducted from your refund amount.
* Credit card refunds are processed as a charge reversal or adjustment, typically completed within 3–5 business days. Depending on your card provider's billing cycle, the refund may appear on your next statement.
* For any questions about your refund, please contact us at:
contact@kickosoccer.com
Q: Can I return an item if the size or appearance doesn't match what I expected?
Please contact us within 7 days of receiving
your order. Returns or exchanges requested
without prior contact cannot be accepted.
Items must be returned within 10 days of delivery. Returns received after 10 days cannot be accepted.
We accept returns and exchanges for reasons such as incorrect size or the item not meeting your expectations.
The following items are not eligible for return or exchange
* Items reported after 7 days of delivery
* Items with missing tags, labels, boxes, or accessories
* Items that have been worn or washed
* Items damaged, soiled, or with odors caused by the customer
* Items with missing accessories
* Items that have been altered or customized (e.g. hemming)
Exchanges
Email us with the subject line "Exchange" and include the item you wish to exchange and your reason.
(contact@kickosoccer.com)
Exchanges are limited to the same item in a different size or color. Return shipping costs are the customer's responsibility. We will dispatch the replacement item after receiving your return. Items lost or damaged in transit cannot be exchanged.
Returns
Email us with the subject line "Return" and include the item you wish to return and your reason.
Return shipping costs are the customer's responsibility. Items lost or damaged in transit cannot be returned. Any reward points applied to the returned item will be automatically voided upon return confirmation.
Items must be returned within 10 days of delivery. Returns received after 10 days cannot be accepted.
We accept returns and exchanges for reasons such as incorrect size or the item not meeting your expectations.
The following items are not eligible for return or exchange
* Items reported after 7 days of delivery
* Items with missing tags, labels, boxes, or accessories
* Items that have been worn or washed
* Items damaged, soiled, or with odors caused by the customer
* Items with missing accessories
* Items that have been altered or customized (e.g. hemming)
Exchanges
Email us with the subject line "Exchange" and include the item you wish to exchange and your reason.
(contact@kickosoccer.com)
Exchanges are limited to the same item in a different size or color. Return shipping costs are the customer's responsibility. We will dispatch the replacement item after receiving your return. Items lost or damaged in transit cannot be exchanged.
Returns
Email us with the subject line "Return" and include the item you wish to return and your reason.
Return shipping costs are the customer's responsibility. Items lost or damaged in transit cannot be returned. Any reward points applied to the returned item will be automatically voided upon return confirmation.
Q: What are the shipping costs?
US Shipping: $8.00 per order
International Shipping: from $10.00 per order
Shipping Rates by Region:
- United States: $8.00
- Canada & Mexico: $10.00 – $12.00
- United Kingdom: $10.00 – $12.00
- Australia & New Zealand: $10.00 – $12.00
- Europe: $12.00 – $15.00
- Central & South America: $12.00 – $15.00
Free shipping on orders over $90 (US only)
Note: Cash on delivery (COD) is not available.
International Shipping: from $10.00 per order
Shipping Rates by Region:
- United States: $8.00
- Canada & Mexico: $10.00 – $12.00
- United Kingdom: $10.00 – $12.00
- Australia & New Zealand: $10.00 – $12.00
- Europe: $12.00 – $15.00
- Central & South America: $12.00 – $15.00
Free shipping on orders over $90 (US only)
Note: Cash on delivery (COD) is not available.
Q: I made a mistake with my order. What should I do?
Orders can generally be cancelled within 24 hours
of purchase.
To request a cancellation, please contact us as soon as possible at:
contact@kickosoccer.com
Please note that even within the 24-hour window, we may be unable to cancel orders that have already entered the fulfillment process.
To request a cancellation, please contact us as soon as possible at:
contact@kickosoccer.com
Please note that even within the 24-hour window, we may be unable to cancel orders that have already entered the fulfillment process.
Q: Is it safe to use my credit card on your website?
Yes, absolutely. Shopping on kickosoccer.com
is completely safe and secure.
We use industry-standard encryption technology to protect all data transmitted to and from our website.
Your credit card information is fully protected. All payment details entered during checkout are encrypted and transmitted using Secure Socket Layer (SSL) technology.
Shop with confidence — your personal and payment information is always safe with us.
We use industry-standard encryption technology to protect all data transmitted to and from our website.
Your credit card information is fully protected. All payment details entered during checkout are encrypted and transmitted using Secure Socket Layer (SSL) technology.
Shop with confidence — your personal and payment information is always safe with us.
Q: What are Pre-Order items?
Soccer Shop Kicko offers Pre-Order items for
limited edition products, advance order items,
and special collaboration releases. Pre-ordering
guarantees your purchase when the item becomes
available.
* Shipping dates, specifications, and prices for Pre-Order items are subject to change. In some cases, orders may be cancelled if the item becomes unavailable.
* Product images are samples only. Actual items may differ slightly in appearance or finish.
* Size measurements are provided as a guide only and may vary slightly.
* Some Pre-Order items may also be available in-store.
* While Pre-Orders are designed to guarantee your purchase, please note that delivery may be delayed after the release date.
* Shipping dates, specifications, and prices for Pre-Order items are subject to change. In some cases, orders may be cancelled if the item becomes unavailable.
* Product images are samples only. Actual items may differ slightly in appearance or finish.
* Size measurements are provided as a guide only and may vary slightly.
* Some Pre-Order items may also be available in-store.
* While Pre-Orders are designed to guarantee your purchase, please note that delivery may be delayed after the release date.
Q: What payment methods do you accept?
Credit Card
We accept VISA, Mastercard, JCB, American Express, Diners, UnionPay, Apple Pay and Google Pay.
Payment is charged in full at the time of purchase.
PayPal
PayPal is also available at checkout. Billing dates may vary depending on your registered card and PayPal account settings. For details, please contact your card provider or PayPal directly.
Note
Cash on delivery (COD) is not available.
All transactions are processed securely through encrypted payment gateways.
We accept VISA, Mastercard, JCB, American Express, Diners, UnionPay, Apple Pay and Google Pay.
Payment is charged in full at the time of purchase.
PayPal
PayPal is also available at checkout. Billing dates may vary depending on your registered card and PayPal account settings. For details, please contact your card provider or PayPal directly.
Note
Cash on delivery (COD) is not available.
All transactions are processed securely through encrypted payment gateways.